Refund policy

 

Last updated: 2/5/2026

At CurlyToss, we stand behind our products and want you to feel confident every time you shop with us. Please review our returns and refunds policy below.

ALL SALES ARE FINAL

Due to the personal nature of hair care products and for hygiene and safety reasons, all sales are final.

We do not accept returns or exchanges on opened or used products.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include:

• Your order number

• Clear photos of the damaged or defective item(s)

• Photos of the original packaging

Once reviewed and approved, we will offer a replacement or refund, at our discretion.

INCORRECT ITEMS

If you received the wrong item, please notify us within 48 hours of delivery with your order number and a photo of the item received.

We will correct the issue as quickly as possible.

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

• Opened or used products

• Sale or promotional items

• Gift cards (if applicable)

REFUND PROCESSING

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Shipping costs are non-refundable.

ORDER CANCELLATIONS

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has been processed, it cannot be canceled.

CONTACT US

If you have any questions or concerns about your order, please contact us:

Email: info@curlytoss.com

Business Location: Hialeah, FL